So, after being shifted around multiple times, getting those aggravating mechanical voices where you have to "select 1" for whatever and "select 2" for the other guy, I finally get a human being who says she can tell me why it has been SIX WEEKS since my doctor prescribed a motorized wheelchair or scooter and I still don't have it.
After 9 minutes on hold- listening to another mechanical voice telling me why this insurance company is SOOO GREAT, she comes back to tell me the claim was denied!!! I ask why? She doesn't know. I ask why I wasn't notified. She says there "will be a letter coming". I ask when? She says the claim was denied last week so I should be getting the letter "soon".
I reminded her that the reason the disease spread to the 2nd leg, and I had needed surgery, was that I spent 18 months abusing the previously-good-but-now-bad leg while protecting the previously-bad-but-now-better-of-the-two-legs leg BECAUSE THEY DENIED ME WHEN I INJURED THE FIRST LEG, and that without the means of transportation I was looking at 2 years of pounding the now-less-injured leg with the obvious logical result and did the insurance company really want to guarantee that I would be permanently crippled?????? I asked her was the insurance company really anxious for me to sue them?
She, of course, was very sorry, but it was "not her department" and I should contact the appeals office, after I get the letter, whenever that might happen to be.
This was after a really bad, infuriating day at school (no, not the kids) so I'm pretty peeved. I'm going to go do my Flylady evening routine, have a little wine and go to bed early and just HOPE I can wake up in a better mood than the one I am in now.
Sorry for venting.
58 minutes ago